Frequently Asked Questions
Find quick answers about orders, delivery, payments, products, returns and exchanges.
Orders
Information about placing and confirming your order.
Delivery
Shipping, delivery estimates and tracking help.
Exchange
Quick information about eligible exchanges.
How Can We Help?
Tap a question below to view the answer.
How can I place an order?
Select your desired product, choose the available options, add it to your cart and complete your information at checkout. Submit the order once you have reviewed your details.
Do I need to create an account to order?
Where guest checkout is available, you can place an order without creating an account by providing the required contact and delivery information.
How will my order be confirmed?
Barka Collections may contact you through phone or WhatsApp if order confirmation or additional information is required before dispatch.
Is Cash on Delivery available?
Cash on Delivery may be available for eligible orders and serviceable locations where shown during checkout.
How long does delivery take?
Orders are generally processed within 1–2 business days. Estimated delivery within Pakistan is normally around 3–7 business days after processing.
How much are the delivery charges?
The applicable shipping charge will be displayed during checkout before you place your order.
How can I track my order?
Once your order has been dispatched, available tracking information may be shared through WhatsApp, SMS, email or another available communication method.
Can I change my address after ordering?
Contact us as soon as possible. If your order has not yet been dispatched, we will try to update your information. Changes cannot always be guaranteed after dispatch.
Can I cancel my order?
Contact us as soon as possible if you want to cancel an order. Cancellation is normally easier before the parcel has been dispatched.
Can I return or exchange an item?
Eligible return or exchange requests should generally be made within 7 days of delivery. Items must meet the conditions described in our Return & Exchange Policy.
What condition must an exchange item be in?
Items should be unused, unworn, unwashed, unstitched and unaltered, with original tags and packaging intact where applicable.
What if I receive a wrong or damaged item?
Contact us promptly with your order number and clear photos. Keep the packaging, and an unboxing video can also help our team review the issue.
Are sale items exchangeable?
Sale or clearance items are generally not eligible for change-of-mind returns or exchanges unless otherwise stated. Please contact us if an item arrives incorrect, damaged or defective.
Why does the product colour look slightly different?
Colours can appear slightly different because of photography lighting, fabric characteristics and individual phone or computer display settings.
Do you deliver outside Pakistan?
International delivery is not currently available through standard checkout unless an international shipping option is specifically displayed.
How can I contact Barka Collections?
WhatsApp us at +92 312 2230893 or email barkacollections12@gmail.com.
Still Have a Question?
Send us your order number or question and our customer support team will assist you.