Privacy Policy

Depending on how you use our website, we may collect information such as:

• Your name
• Email address
• Phone or WhatsApp number
• Billing and delivery address
• Order and product information
• Account information, if an account is created
• Messages or enquiries sent to customer support
• IP address and basic browser/device information
• Website activity and cookie information where applicable

We may use personal information to:

• Receive, verify and process orders
• Deliver purchased products
• Contact you regarding your order
• Provide customer service
• Handle returns, exchanges or complaints
• Prevent fraud, misuse or suspicious transactions
• Maintain store and transaction records
• Improve our website and shopping experience
• Send promotional communications where you have chosen to receive them
• Meet applicable legal, regulatory or accounting requirements

When you place an order, we need information such as your name, phone number, delivery address and order details so that we can confirm, prepare and deliver your purchase.

Your information may also be used to contact you regarding order confirmation, delivery issues, returns, exchanges or customer service.

Where an online payment method or third-party payment service is available, payment information may be processed by the relevant payment service provider under its own privacy and security practices.

Barka Collections may receive transaction-related information needed to confirm or manage the order without necessarily receiving complete payment-card credentials.

For Cash on Delivery orders, customer and delivery information may be shared with the courier or logistics provider responsible for delivering the parcel and collecting payment where applicable.

We may share information only where reasonably required to operate our business, including with:

• Courier and logistics providers
• Payment service providers
• Website hosting and technology providers
• Customer support or communication providers
• Analytics or advertising services where those services are enabled
• Professional advisers where reasonably necessary
• Government, regulatory or law-enforcement authorities where legally required

Service providers may process information according to their own terms and privacy policies.

Our website may use cookies and similar technologies to support functions such as keeping items in your cart, maintaining sessions, remembering preferences and operating the online store.

Where analytics or advertising tools are enabled, additional cookies or similar technologies may be used to understand website usage or measure marketing performance.

You can usually manage or remove cookies through your browser settings. Disabling necessary cookies may affect some website functions.

We may use analytics tools to better understand how visitors use our website, which pages are viewed and how the website performs.

If advertising or conversion-tracking services are enabled, limited website activity or device-related information may be processed by the applicable provider according to its privacy terms.

We may send offers, product updates or promotional communications where you have provided your details for that purpose or where otherwise permitted.

You may ask us to stop promotional communications by contacting us or using an available unsubscribe option.

Operational messages about an existing order may still be sent where necessary.

We retain personal information only for as long as reasonably necessary for purposes such as completing orders, customer service, returns and exchanges, maintaining business or accounting records, fraud prevention and meeting applicable legal obligations.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it where appropriate.

We take reasonable administrative and technical measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or digital storage system can be guaranteed to be completely secure.

Depending on the circumstances and applicable law, you may contact us to request:

• Information about personal data we hold
• Correction of inaccurate information
• Deletion of information that is no longer required where applicable
• Withdrawal from promotional communications

We may need to verify your identity before processing a privacy-related request.

Certain information may need to be retained where necessary for completed transactions, dispute handling, fraud prevention, accounting or applicable legal requirements.

Our website may contain links to third-party websites or services. Barka Collections is not responsible for the privacy practices of websites or services that we do not control.

We recommend reviewing the applicable privacy policy before providing personal information to a third party.

We may update this Privacy Policy when our website, business practices, service providers or applicable requirements change.

The latest version will be published on this page with an updated revision date.