Return & Exchange Policy

Return or exchange requests should be submitted within 7 days of delivery.

Please contact Barka Collections before sending an item back. Parcels returned without prior communication may not be accepted.

Returned items must be in their original, resalable condition.

• Unused and unworn
• Unwashed
• Not stitched or altered
• Original tags attached
• Original packaging included where applicable

If you receive an incorrect, damaged or defective product, please contact us within the return period and provide your order number with clear photographs.

An unboxing video may also help our team review the issue where available.

Once the issue is verified, Barka Collections may arrange an eligible replacement, exchange or refund depending on the circumstances and stock availability.

Eligible change-of-mind requests may be considered for exchange, subject to the product being unused, unwashed, unaltered and in original condition.

In a change-of-mind exchange, return and re-delivery courier charges may be payable by the customer.

Exchanges are subject to product and size availability.

If the requested replacement is unavailable, our team will discuss available alternatives with you.

Any applicable price difference may need to be paid before the replacement is dispatched.

Sale, clearance or specially discounted items are generally not eligible for change-of-mind return or exchange unless otherwise stated with the offer.

This does not prevent you from contacting us if the item delivered is incorrect, damaged or defective, or where applicable consumer rights require another remedy.

Products that have been stitched, altered, washed, worn or otherwise modified after delivery are not normally eligible for return or exchange.

We aim to display product colours as accurately as possible. However, colours may appear slightly different because of screen settings, photography lighting and device displays.

Minor colour variation alone may not be treated as a product defect.

If the return is due to a verified wrong, damaged or defective item supplied by Barka Collections, we will provide instructions regarding applicable return shipping.

For eligible change-of-mind or customer-requested exchanges, courier charges may be payable by the customer.

Eligible refunds are processed after the returned product has been received and inspected.

Approved refunds are generally initiated within 7–10 business days after inspection. The time required for funds to appear may vary depending on the payment method or financial institution.

For Cash on Delivery orders, an approved refund may be issued through bank transfer or another mutually agreed available payment method.

Original delivery charges are generally non-refundable for change-of-mind returns or exchanges.

Where Barka Collections has supplied a verified incorrect, damaged or defective item, applicable shipping costs will be handled according to the resolution provided by our support team.

If you wish to cancel your order, contact us as soon as possible.

We will try to cancel the order if it has not yet been dispatched. Once an order has been dispatched, cancellation may no longer be possible and this Return & Exchange Policy will apply where relevant.

Do not send a return parcel without first contacting Barka Collections.

Once your return request is reviewed, our team will provide the applicable return instructions and return address.

Please package the item securely so it is protected during transit.